Policy

Shipping:
USPS - Ground:
  • USA, Mexico, Canada: $4.99
  • Europe (UK, France, Spain, Germany, Portugal, Italy, Austria, Netherlands, Belgium, Denmark): $5.99
  • Middle East (Kuwait, Saudi Arabia, Qatar, Bahrain, UAE, Oman, Lebanon, Egypt): $7.99
  • China, Singapore, Australia, Russia, Philippines: $8.99 
Express & Overnight:
Email us at rackandsack@gmail.com for pricing. We will return your email the same business day.
    All purchases ship out within 48 hours after the order has been placed.
    Delivery Time: 
    3-10 business days for National orders. Approximately 1-2 weeks for International orders. Please note that these are estimated delivery times therefore we cannot guarantee delivery dates. 
    Tracking Your Order:
    You can track your package using USPS online services. Enter your tracking number at USPS.com for shipping details. 
     
    *International Customers* Rack and Sack waives all responsibility once the package has been turned over to the carrier and the risk of loss or damages are to be held responsible by you. You will be responsible for any additional fees for customs clearance, if any apply, which we have no control over. For more information, contact your local customs office. Your order could randomly be held by customs which may delay the delivery of your order, this is also out of our control. When choosing to place an international order with us, you must comply with all policies of the destination country. 
     
    For additional security, you may choose to have us register the package with USPS at an additional cost of $10.99. This will require a signature upon delivery. Enter "Register my package" in your checkout notes, or send us an email at rackandsack@gmail.com and we will send you an invoice via PayPal which must be paid within 24 hours.
     
    Returns/Exchanges: 
    If you are not fully satisfied with your purchase, you may return the item in its original condition within 10 days for a full refund, minus the cost of shipping and handling - $5.99 flat fee. Items received not in compliance with our return policy will not be accepted back. Store credit will be issued for exchange requests. Upon receipt of the returned item, you will be issued a store credit to be used in the exchange. The credit does not expire and can be used at any time.  
    • Sale items: Cannot be returned or exchanged.

    TO CREATE A RETURN PLEASE FOLLOW DIRECTIONS BELOW:

    Simply e-mail us at rackandsack@gmail.com with the following information:

    1. Full name
    2. Date the order was placed
    3. Order number
    4. Your email address used to place the order

    Please check your email for further instructions (if you do not see this in your inbox, check your spam). Once your return is processed you will be notified by email. 

    Vintage Merchandise:
    Vintage - Most vintage products show some natural wear. Products are in very good to excellent condition. Remember, we only buy the best vintage for you!
    Orders and Security:
    For your protection, orders are processed through PayPal via an SSL-secured connection
    Coupon Codes:
    Please be advised that once an order has been placed using a coupon code exchanges are not available.
    • Coupon codes cannot be combined or applied to sale items.
    Privacy Policy:
    RackandSack.com does not share, sell, or rent your personal information to any third party under any circumstances unless required by law. 
    Terms of Use:
    By accessing and/or using our website, you acknowledge that you have read and agree to be bound to these terms and conditions, including our return and exchange policy, and you agree to comply with all applicable laws and regulations. We are not responsible for typographical errors related to pricing and hold the right to contact you and advise you of the corrected information before processing your order. 
    Contact us: 
    General inquiries - RackandSack@gmail.com
    Partnerships/Press - Desiree@RackandSack.com
    Phone - 424.652.8478
    All information ©2014 Rack and Sack all rights reserved